All roads lead to Customer Satisfaction
At SEAS we value all your Queries along with your business and we believe in working on all Feedbacks. Our customer centric CX Team or our experienced SME will evaluate your request and respond within the stringent timelines of SEAS Consulting.
Process for Query
” People do not care how much you know until they know how much you care. ”
– Teddy Roosevelt
- Click on ‘Submit your Query‘.
- Complete our standardized form.
- Query is registered with the SEAS CX and SME Team.
- CX or SME will respond within Day 1 or Day 2.
Process for Offerings
” The sole reason we are in business is to make life less difficult for our clients. “
– Matthew Odgers
- Click on ‘List your Interest‘.
- Complete our standardized form and select all our Offerings / Services.
- Your interest for SEAS as a servicing partner is registered with the SEAS CX Team.
- The CX Team will get in-touch with your SPOC for confirmation of requirements.
- Customized Offerings is prepared and sent to SPOC within Day 2.
- Agreement is shared between signing authorities to take the partnership forward.
Process for Feedback
” Imagine your customer is your best friend—listen to their concerns, be a shoulder to lean on and then shift the focus from what went wrong to how you can help make it right. “
– Rachel Hogue
- Click on ‘Provide Feedback’.
- Complete our standardized form and provide your feedback (anonymous).
- Your feedback is assigned to an Investigating Officer in the Executive Committee.
- Investigating officer may get in-touch with you for additional information (based on adversity/severity of feedback).
- Feedback is discussed with Executive Committee and corrective steps are immediately initiated.
- Status of feedback with plan of action is sent to the provider of the feedback.
- Loop of action is closed and tracked with status being shared with Management and Feedback Provider.